Mweb
No Response after Cancellation

I've been using MWEB's 1Mb uncapped for a few years, but changed to a capped account in September. For some reason the MWEB user panel does not support package changes like other ISPs, so I had to contact Billing. I sent 5 emails between 23 and 26 September to change the account without a response and eventually called to perform the change. Because of the poor response time, my bank account was still charged the full amount for an uncapped package (on 30 September). Eventually the balance between the capped and uncapped packages was added to my MWEB account.

Two months passed and I ended up not requiring the capped account anymore, so I gave my 30 day notice for cancellation on 29 November. In this email I asked about the remaining balance on my account. I received just the automated response, and no response to the query about the remaining balance on my account. I've followed this up with emails on 7 December, 10 December and 12 December to the billing and cancellation email accounts. They all remained unanswered - 10 days after the initial email which is completely unacceptable.

Can someone please get back to me about this.

Company: Mweb
Country: South Africa

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