Mweb
Customer Service miss inform their clients

I contacted Mweb regarding cancellation on my 1mb uncapped DSL Account on about 25th July because Mweb is suddenly throttling me after i have been with them more then a year with always same bandwith stats, the lady told me i have to give 30 days notice on cancellation and she encourage me to look at their packages Mweb has to offer, i then said if i am not happy what would be the time frame to cancel the account then for end of August so i can move over to Telkom DSL in September and her reply was before the 10th August

After 5 days of thinking and see what will benefit me and the fact i know when Seacom goes down we have poor internet service from Mweb and i rely on the connection since i work from home doing web admin work i need a stable connection i called them to cancel on 8th August, i was then told i can go to the customer Center in Centurion Mall and they will assist me. i went there spoke to a very helpful lady called Mavis and she told me that the Call Center was incorrect since i had to give a Full calendar month notice.

This is unacceptable because all i see here is that the call center lady bluntly did this on purpose so i don't cancel my account for an extra month

Company: Mweb
Country: South Africa
City: Cape Town

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