Telkom
Charged exhorbitantly for rejected debit orde

Hi

On the 13th of every month my account is debited by Telkom for my monthly account. On the 13th of December 2012 my account was debited but the payment did not go through as I did not have sufficient funds. To my utter dismay - on the 20th of December when I was invoiced I seen an additional charge of R160.67 for "Service Fees" with NO further explanation.

Upon inquiry I was told that this charge was for the debit order that was rejected. Surely, I admit it was a fault on my part that my account did not have sufficient funds however R160.67 is far too exorbitant and ridiculous. I suggest Telkom refund me this additional charge as when I signed my debit order with Telkom I did not sign to accept any such clause that would charge me this great an amount for a rejected debit order.

Regards

Company: Telkom
Country: South Africa
City: Johannesburg

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