Vodacom
No Customer service

I have a top up contract which was taken out through Rewards/Buy mondo almost 1 year ago. I have now contacted Vodacom to discuss the options of not only get another phone but two new cell phones and I am told I have to wait for my existing one to expire and then renew or take out another contract for the two new phones. Why cant I just add on another two years for another two phones on my existing contract? Or merge one into the other? They are selling two new phones on another 2 year contract for 2 SAMSUNG S4'S!!! I don't understand the logic in that and sure as don't see why the cant meet consumers halfway especially in the instance when they have a lot more to gain, rather than have me pay for something that I will not be able to use for much longer if I take the two new phones??? This is the very reason most consumers are moving over to other networks because there is more value for money. I could decide to go to another network but I am a loyal customer and have been for ten years now if not longer. Where is the loyalty from Vodacom or these subsidiaries that they deal with? Where is your customer service? Where is your value for money???

Company: Vodacom
Country: South Africa
City: Johannesburg

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