Cell C
Cell C uses bullying to deny consumer rights

In an attempt to resolve a matter that is covered under the consumer protection act, Cell C retentions department used threats and bullying tactics to deny me my rights as set out by the act. After failing to collect a device, and making absolutely no attempt to collect at the agreed address, after 20 working days, a team manager in the retentions department, Jake Van Schalkwyk, threatened to bill my account and debit my bank account for the cost of the device if I did not return it.
At the time he was fully aware that the timeframe set out by the act and knew that it had elapsed. He refused to accept this blaming me for his irresponsibility of not dealing with this situation professionally and/or in accordance with the act and even lying about decisions made by the Cell C legal department.
He also refused to acknowledge my right to seek redress by simply threatening to contact the department who would bill my account. The CPA clearly outlines how these situations should be dealt with and Jake, from start to finish, dealt with this matter unprofessionally and irresponsibly.

Company: Cell C
Country: South Africa
City: Retention

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