Vodacom
Poor admin and communication cost custome

My simcard was deactivated a while ago due to incorrect banking details and resulting non-payment. Although I was upset that nobody could pick up a phone to forewarn me, I accepted the error, paid the arrears and went through the cost and effort to purchase and re-activate a new sim. This included a re-activation form, re-confirming banking details.

I realised a month later that the debit again did not go off my account and I emailed "re-activations" asking them to check and advise. Needless to say, I am still waiting. Until today when (this time at least) they phoned me to advise the account is in arrears. After I explained my whole sorry story the call centre girl read back the number on their system - still the incorrect number! I asked her for an email to which I could re-send the reactivation form for them to check and fix... sorry, they don't communicate via email!? I ask to speak to a supervisor... sorry, the supervisor is 'very busy' and cannot talk to me... no email, no can he phone you back! I said I will phone back to speak to her again, but noooo, I will not get through to her again, it will be somebody else. Will they fix it this time or will this go on and on?

Company: Vodacom
Country: South Africa
City: Centurion

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