Multichoice
Worst call centre experience/supervisor feedback

I changed my banking account from Absa to Standard Bank. On 15 May I sent and email to DSTV employee debit order to make the change on my debit order details. They did this within hours. I then specifically asked if my Box Office account details will also be updated. They assured me via email that it would be. It never was. I sent another email on 20 June to ask why this hadn't been done. DSTV sent an email with a number that I should call for Box Office queries. I've phoned this number 5 times and still nothing has been sorted out. One employee even let me hold the line (that is not toll free) for 12 MINUTES while she was supposedly getting het supervisor!!! I put the phone down and phoned back, eventually spoke to the supervisor, Kabelo, and he can't help me either and best of all he can't tell me who can help me. It is a simple request. I, as the account holder, am asking for my banking account to be changed. Why can DSTV do it in an hour or two, but Box Office can't? Kabelo keeps on telling me he understands, but he obviously doesn't, because he can't help me and can't tell me who can. I just need this very simple request which I asked for 2 months ago to be done!

Company: Multichoice
Country: South Africa
City: Call Centre

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