Virgin Mobile South Africa
Terrible billing! Billing still incorrect

I complained SIX weeks ago about our faulty accounts (which seems to be a common occurrence with these contracts), he received a 'corrected' bill today, which is still it is still incorrect.

In the itemised billing, the one cell number on the account does not have any entries for the past 2 months and the other has a difference between the detailed billing amounts and the usage charged.

The other problem is regarding the data bundles (purchased by us as a VAS). These bundles were deducted from the total talk limit (not from the monthly money (R300) on the phone as we thought). We were only informed of this today that this was stipulated in the data bundles's term and conditions. There were no mention of any terms or conditions in the invoice I received in May or when purchasing the bundles on the phone. This in contradictory to the CPA where a consumer should be able to make an informed decision, that information should be given in a "plain and understandable language" not hidden somewhere in the T&C's.

This is not the first time that we have received faulty accounts and money was incorrectly deducted. Your accounts are a complete nightmare and mess!!!

Company: Virgin Mobile South Africa
Country: South Africa
City: Pretoria / Johannesburg

  <     >