Vodacom
Wrong billing

I received my bill today 09/07/2013 and it seems higher than what it is supposed to be. I am currently on a 240 package which entitles me to 240 anytime minutes and 60 off-peak minutes. As far as to my knowledge I did not use the 240 minutes allocated to me. I do not receive itemised billing because I did not want it as my cellphone contract has always been managed well. When I phone the call centre to rectify or find out what is happening, they could not help me. They want me to write a letter to request an itemised bill and send through a copy of my ID and pay a once off amount of R22 for the itemised bill. Why should I pay for a query, its the first time that I am querying this. I need this to be sorted out before the 15th because that's the date for my debit order.

Company: Vodacom
Country: South Africa
City: Gauteng

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