Vodacom
Disgraceful treatment by disorganised vodacom

My husband passed away, without notice the bank froze his account on 30 july, a thursday, on Friday afternoon I contacted Vodacom to tell them this and gave my account details in case a debit order didn't go through. There was no way of knowing if it went through, on Mnday the bank would contact them. After a promise not to cut mine and my 3 childrens lines, at 4 55pm they were cut. I was sent to Eastgate and then on to Midrand that weekend to fill out new transfer forms, Ronnie at Midrand helped me. I have heard nothing from Vodacom. I have phoned every few days, if I haven't been disconnected, I have spoken to someone who has directed me elsewhere. Today I got a message that I have not applied for transfer and the lines will be cut. Vodacom is the only company who have treated me like this! I deposited money for August into the account. Be it at branch level or as high up as legal collections, deceased estates, there doesn't seem to be anyone who is competent enough to gather my transfer papers from one computer and collate the account. Petronella at Vodacom suggested now that I go to Midrand and try track the papers/redo them. How dare they treat a widow like this???

Company: Vodacom
Country: South Africa
City: Deceased estates

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