8ta / Telkom Mobile
Billing department incompetent

I have had numerous issues and headaches with 8ta, all based on their billing department.

They have on more than one occasion taken double debit orders when it suits them, every time when I call they advise me that it would take 14 days to correct. They never correct it, they just discount it from the next payment.

Now they caught me with a whole new trick. They haven't taken a debit order in two months despite me calling them and asking them to correct the matter. I have lodged six complaints over the period in question, yet they have only logged one. The one complaint they logged shows that it has been closed on their side on 12/08/2013.

Today they cut my account completely and handed the case to their collections department. The call centre simply claims that there is no direct contact number to the billing department who can sort this matter out.

I only recieved one call back out of all my complaints logged, this was not even to give me feedback to a solution. Instead this person called me at 16:50 on a long weekend Sunday asking me to rate the service I had recieved.

On 15/08/2013 8ta has taken a debit order, but this only covered a third of the outstanding amount.

Company: 8ta / Telkom Mobile
Country: South Africa
City: National

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