Cell C
CANCELLATION GONE WRONG
- 08-14-2013
- 15
I PHONED CELL C AT THE END OF MAY AND REQUESTED THAT THEY ADVISE ME ON THE AMOUNT PAYABLE TO CANCEL MY TWO CONTRACTS. THEY ADVISED THAT THE AMOUNT PER CONTRACT IS R491.15. WHICH I THEN PAID ON 30-05-2013. AFTER MY PAYMENT HAD BEEN MADE, THEY DEBITED MY ACCOUNT WITH THE MONTHLY SUBSCIRPTION OF R145 EACH. I THEN REQUESTED A REFUND. THIS HAPPENED. NOW, AT THE END OF JULY THEY HAVE DEBITED MY ACCOUNT WITH R532.00. AFTER A LONG TIME OF REQUESTING INFORMATION ON THIS, THEY TELL ME THAT THIS IS THE CANCELLATION FEE. NOT ONCE DID CELL C MENTION TO ME THAT THERE WOULD BE A CANCELLATION FEE. AND NOW THEY REFUSE TO DO THE REFUND. I HAVE JUST OPENED UP A NEW CONTRACT WITH THEM WHICH I WILL NEVER EVER DO AGAIN.
Company: Cell C
Country: South Africa
City: JOHANNESBURG