Vodacom
Vodacom Upgrades Department is un-reliable. Not ca

The Blackberry Q10 was delivered to my office in Bedfordview without accessories as promoted. First, the courier service dropped the box off without me checking or signing for it. When I opened the box it didn't have the promoted items in the box (Flip shell, HDMI cable & car charger) where upon I phone Vodacom immediately. I held a long time & called the customer care again the next day 14H13 on 22-03-2013 where I was put through to upgrades as it is not a customer care problem. That was call one, call 2 to upgrades department and I asked for a supervisor - still waiting for a returned call: 04-04-2013 @ 16H25, call 3 back to customer care :12-04-2013 @ 16H12 (I spoke to 3 different people - Megan, Clarisse & back to upgrades - Gshegofatho) Followed up with call 4 on 04-06-2013 16H10... also waiting fir a return call so now I'm going to attempt call 5 and 5 months later. I can't complain about the service I receive because they don't care.

Company: Vodacom
Country: South Africa
City: Midrand

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