Telkom
Two weeks without ADSL

Fault reported on 29/07/2013 - ref 385CRK290713 (both ADSL & landline dead)
Three technicians were sent out on three different days, not aware of prior visits, only to confirm that the problem is not at our premises, and there was a "much bigger problem at the exchange". I received a call from the first technician on 08/08/2013 telling me that the problem should be resolved by today (12/08/2013). Over the weekend, I received an SMS stating that the fault has been closed!?!
The ADSL line is still dead, so a new fault was reported via sms - 39CRK090813.

What must I do to get this resolved??? Two weeks? and every time I contact the call centre I am told my fault would be escalated. It doesn't look as though this will be resolved today after all? After TWO WEEKS?

Telkom please jack up your service delivery, and get your call centre trained properly. It is an absolute waste of time and money to keep calling them from a cellphone as they can provide absolutely no feedback!
And please don't close active faults until the problem has actually been resolved!!!

Company: Telkom
Country: South Africa
City: Randburg

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