Virgin Mobile South Africa
Still Waiting

Thanks for the below and your promise to have my Nano Sim by today, Thursday 8th.

To be honest, similar to my initial concerns and complaints as listed on HelloPeter - I also thought this would prove unlikely.

Seems I was correct -I just had a call from your courier asking if I would be home in Umtata today. Umtata? I live in Cape Town - same place I have always lived, same place you manage to send my monthly invoices to.

Guess I won't receive it this week - 2 weeks, 4 calls to your call centre, 2 posts on HelloPeter, 2 direct email later - I remain waiting in hope. Really, can it be this hard to send me a simple SIM card?

When my contract expires, which is soon - I will not renew with Virgin Mobile.

"From: HelloPeter [Email Removed]
Sent: Monday, August 05, 2013 3:52 PM
To:
Subject: Nano SIM card: 0829285549

Hi Michael,

Thank you for bringing your concern to our attention. I have attempted to contact you to no avail.

Please note we did not have stock for the Nano SIM cards, Stock was only received today afternoon.

I have arranged for the SIM card to be delivered ASAP, you should receive the SIM card the latest of Thursday the 8th of August 2013.

Company: Virgin Mobile South Africa
Country: South Africa
City: JHB Call Centre

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