Cell C
Shocking billing!!!

I joined Cell C on the 26th of June 2013. I took out a data contract with 2GB data per month on their special for R99 a month and received my first invoice amounting to R361.67. They pro-rata'd my account with R45.32 excl. vat for the period 26 June to 30 June and then R271.93 excl. vat for the month of July. I then called them and queried the incorrect bill and they said they would rectify it (this was on the 6th Aug as I only received the invoice in the post on the 5th of August). I then received the new invoice for the month of August and they have charged me R616.68!!! The discount on the package has not been rectified and they say I went over my 2GB usage and have been charged R269.02. I have gone through the itemised bill and see that most of these internet 'calls' that have been charged for occur after midnight when we are sleeping! The charges range from R0.17 up to R72.10 for one internet session. I have asked them to do an investigation into this as I want to know what sites were viewed during these sessions. Since I joined Cell C I have had endless problems with them not only with my data contract but with my phone contract. I wish I had never joined them!

Company: Cell C
Country: South Africa
City: National

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