Telkom
B E W A R E - POST PAID BILLING automatic on acc

I recently discovered that I had used 173% of my one 20G username.
I was shocked as I was supposed to be capped automatically at 20G.
I phoned in to make sure I wasn't going to be charged for this.
I was told that I had requested it (which I hadn't).
They could not tell me when or how I had requested it.
Why would I have requested it when I still had another username at 20G free and available to use?

Telkom are either just automatically putting post paid billing on the ADSL usernames or there was a glitch in the website as I hit the 100% mark.

Either way this is definitely a TELKOM PROBLEM and it is an error on their part so why should I pay for this?
I have always been capped at 20G and I then change and use my alternative usernames.

I have just been on the phone for 52 minutes trying to speak to someone who knows what I am talking about.
I have spoken to about 7 people who keep transferring me to someone else.

Eventually I just hung up the phone as I could see I wasn't getting anywhere.

If TELKOM bills me for this mistake on their part it will be totally unethical and devious so watch out customers as it could happen to you too.

Company: Telkom
Country: South Africa
City: ADSL Website

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