Vodacom
Customer given the runaround - not ON!!!

My Blackberry 9900 was booked in on 21 July to fix the BBM pin after i posted a complaint on HelloPeter. This was after it went for repairs for a software upgrade about 2 weeks prior. I received regular updates as to the progress for which I appreciate. However, the problems is still not resolved in that on 29 July I received an email from Neo (Vodacom repairs escalation) confirming that the device has been exchanged with a no history device (new unit not in a box). whcih will be sent to Cresta. Whatever "no history device (new unit not in a box)" might mean I emailed her to find out if it was a refurbished device. To date I still have not received a response nor the device.

1 August I emailed Neo and enquired how long it takes for a device to be delivered from Cresta to Westgate. She responded the same day reporting it has been despatched to Westgate the same day.
On 4 August we called the repair shop in Cresta and got the run around (the staff did not know where Neo worked) and was referred to Vodacom shop in Cresta - Neo was nowhere to be found. After all the frustratioin I hung up the phone. What now Vodacom - your service - cannot wait for contract to expire.

Company: Vodacom
Country: South Africa
City: Vodacom Escalations

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