Vodacom
Ridiculous cancellation fee

I have 4 Vodacom accounts on my name, two cellphone and a 3g and a tablet, two of those accounts are my husbands who I am busy divorcing, he cannot afford it and now I am stuck with it. How is a woman alone supposed to afford almost R4000 per month on Vodacom contracts and still try to make a living, the cancellation fee for just the one contract which is a Talk 1000 is R18000 which is 75% of the outstanding amount of the total contract, that is not "reasonable" as stated in the contract. I have been a good customer of Vodacom for many years and now cant afford this any more, because of this I dont have food to eat and must borrow money to get to work and thinking of selling my car just to get this paid every month. This is disgusting that they can do this and take peoples lives like this, I have been fighting for over 6 months now to get this done, but nothing helps and I am getting more and more into debt. I can understand that the cost for the device must be paid in full and am willing to do that, but to charge a client 75% of the outstanding balance just to cancel is ridiculous. Vodacom should be ashamed!

Company: Vodacom
Country: South Africa
City: Cape Town

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