Cell C
OBF After Sales Service

Upgrade contract taken out telephonically in December 2012. Phone delivered in last week of December 2012. Sim card couldn't be connected until approximately 7 January 2013 as there was a fault with the sim card. Eventually Cell C managed to connect the sim card and the phone was working. The phone quickly started to heat up and Cell C advised that it must be checked by them as this was not normal. Battery life was also shorter than it should be. I called the 084-145 number many many times to arrange for collection which they advised was the only way to get the phone to them. Eventually phone was collected 17 January 2013. Still no feedback on the new phone. I called 084-145 today to be told there was no progress but also that Cell C direct didn't have stock of that specific phone now, but they did have the 32G version. I have spent more than 2 hours phoning probably around 20 times to be no better off than I was before the contract was concluded. I visited two Cell C stores (Rosebank and Cresta) who couldn't help. I went to the Cell C head office in Sandhurst on 11 January 2013. What does a customer have to do to get what was agreed upon in the contract with them?

Company: Cell C
Country: South Africa
City: Cell C DIRECT

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