Vodacom
Vodacom's system "can't possible by wrong"

For the past few months my data billing on the cell contract has been through the roof. I spend the vast majority of the day within a wi-fi network, and never use my phone for downloads, app updates nor video streaming unless I am within a wi-fi network. The way I've used my phone also hasn't changed at all, and this billing problem only started in the last two months.

Curious about what was happening I installed a data counter app on my phone. As suspected, the app suggests I used about 2MB per day of data, while my itemized billing suggests its often 10 times that. Phoning Vodacom's data centre was entirely unhelpful. It was explained to me that when I use data, I get billed for it, and that app's use data. Yes... thanks! But that doesn't address my concern.

And I was also told that there is absolutely zero possibility that Vodacom has it wrong - there was not even a willingness to try and investigate after I tried to explain the situation. I know that the data counter app's are not 100% accurate, but they are also not wrong by a factor of 10. If the data bills like this persist I will have no option but to move to another network.

Company: Vodacom
Country: South Africa
City: Cape Town

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