Vodacom
Data carry ove

This complaint is based on Samjoe's since I have exactly the same complaint:

I have a contract with Vodacom and have a problem with data management. The data that is carried over is used only after you have depleted all of the current month's data.

What happens when they say the data can be carried over for an entire month after the month it has been allocated. You essential are forced to use all the current month's data before you can access the carried over data.

They say for the full 24 month contract you may carry over each months data to the next, but by locking the previous months carried over data, you can only carry over 12 months of data to the next month, because to use the previous months data you have to deplete the current months data, leaving you with out the possibility of carrying over to the next month. So they are wrong by saying you can carry over your data.

If you carry over data this month and want to use that carried over data, you have to deplete the current month's data, leaving you without anything to carry over to the following!

Why isn't the carried over data used first? Vodacom is taking us for a ride.

I don't want the same reply as Samjoe's.

Company: Vodacom
Country: South Africa
City: Eastern Cape

  <     >