Cell C
Bad service and empty promises

I have logged a call with Cell C helpdesk on the 27th of Feb 2013 regarding the poor service and connection issues i have been having for the last few weeks. Actual call that was logged:

Name: Morne Smit Email: [Email Removed] Cell Number: 0833784223 Telephone: Good day! I have had my red bull mobile data contract for more than a year now and never really had any issues until now. The past few weeks, i encounter a lot of latency and lots of packet loss. the problem seems to be constant. The dongle i have is up to date (firmware wise) but the problem is causing a lot of frustration. Something is very wrong. Please help. Thanks

Ever since i have never heard of them and every time i phone back, they make empty promises to call me back but the never did. I must still pay for this every month but i have no connection at all. This morning i spoke to Mpho and i asked her to let me speak to her supervisor, who was again on another call - seems like that every time i phone - and then she just hung up on me. Very poor manners Mpho.

Please help me sort this issue asap. You are steeling my money!!!

Company: Cell C
Country: South Africa
City: Call Centre

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