Telkom
TELKOM IGNORES CPA PROVISIONS

When paying our account on July 4th, I noticed that we were in month 3/24 into internet provision. I called the service centre to inquire why the previous contract has simply been rolled over and why the CPA provisions of 40 days notice of expiration and for the contract to run on a month by month notice was not being applied. Jabulile logged a dispute promising a reply in 48hours. My husband (the acct holder) and I also called at KC where the woman there simply told us to wait for the response. Called today and was told to wait until Friday, when I queried the turnaround time I was told to speak to accounts. Eva came on the line and after taking lots of details she tells me the "dispute had been rejected" and that only the account holder will be provided with details. My husband will call tonight and my update will follow!!!

Company: Telkom
Country: South Africa
City: CALL CENTRE & KENILWORTH

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