Vodacom
Incompetent cancellations department

The whole issue started when I received a R5000 bill for a Vodacom account that I had cancelled six months ago to move to another provider.

When I cancelled my account, I made sure that I was cancelling it after the contract had already expired a few months ago. When I spoke to the Vodacom cancellations department, they ensured me that I would not have to pay any penalty.

Upon receiving my bill I first phoned an incompetent accounts department that directed my to the cancellations department (for a reason that turned out to be bogus)

I phoned the cancellations department, just to be told that they didn't debit my account at all. The issue, they said, was with the accounts department.

Upon phoning the accounts department again, they said that what ACTUALLY happened was that the cancellations dept didn't correctly record on their system that the account was cancelled after the contract expiry date and I was not charged a cancellation penalty.

I've now tried to phone the cancellations department and none of them has any idea what the accounts department is talking about.

You can always count on Vodacom for consistently poor customer service.

Company: Vodacom
Country: South Africa
City: Cancellations

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