Mtn
MTN Internet slow speed - passing the buck

Hello Pieter
On 18 June I put in a complain about my MTN internet that is very slow. I received a response from them as shown below but they never contacted me. My internet worked faster for the past 5 days but since yesterday it is back to the very slow speed. It took me about 1 minutes to open up your webpage. Downloading is very poor never mind watching online videos. The service of MTN is very poor and there complains website does not even work. I need this to be fixed ASAP and escalated to the highest level within MTN. I pay my monthly fee every month on time but the service I get does not match up. This needs to stop and my internet speed should be back to what it was in the first 9 months I had my contract.

MTN previous response (I did not have any contact from them)
Thank you for posting.
Please accept our apologies for the lapse in service and for any inconvenience caused.
Kindly be advised that this has been escalated to the relevant functional unit for resolution and a consultant will contact you for feedback.
Regards,
Nomonde.
REQ:2294356

Company: Mtn
Country: South Africa
City: Menlyn

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