Mweb
INCOMPETENCY KNOWS NO BOUNDS

When I retired we packed up and moved back to the Cape. Naturally we cancelled various contracts such as our Mweb account. On 19 April 2013 I contacted them and spoke to Nina. She sent me a form for cancellation which I completed and faxed back on the same day. I have the transmission sheet to prove that both the form and the covering letter went through successfully so they cannot claim they did not receive it. Since then they have made repeated attempts to take money out of my account which I have reversed. Eventually I phoned them on 13 June after receiving yet another threat of blacklisting. I was told I owed R488.00 which I didn't but yet I immediately paid. Yet again I have received SMS messages claiming I am in arrears WHEN THE ACCOUNT IS SUPPOSED TO HAVE BEEN CLOSED SINCE 19 APRIL! Also I requested that the data line be shut down because I was cancelling my Telkom account as well. This I have done on no less than three occasions now and yet Telkom say it is STILL open and that is why (they claim) they cannot close that account. It seems as if, in this country, inefficiency is the norm nowadays. Mweb, now GET IT RIGHT (if you can!).

Company: Mweb
Country: South Africa
City: National

  <     >