Virgin Mobile South Africa
Not canceling the contact I requested 3 months ago

I requested in April for my existing contact to be cancelled. A received a ref on the day. And was told that my last payment would be at the end of April 2013. in may I received another statement. When I enquired about it, I was told that the contact was still active. I requested a supervisor to contact me in order to sort it out. But never received any feedback. Again I phoned and after a long and painful 45min call. I was given the same ref number and was promised that it was finally done. I was told that my last payment would now be in June 2013. But I wanted to stay on a prepaid agreement. I was also told that I have leftover airtime to be used as I see fit, cause I technically paid for it. When I checked over the past 24hrs with the call centre. They confrmed that my line is still on a contract. At this point my patience has run out, and actually want to take this to the cpa commission. However this is my last attempt to give virgin mobile a change to correct their pathetic service delivery. I don't understand why a consumer must first scream and through toys before anybody listens. VB IS ALL TALK AND NO RESULT lets see what they have to respond to...

Company: Virgin Mobile South Africa
Country: South Africa
City: Call centre

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