Virgin Mobile South Africa
Cancellation of Contract not upheld

I cancelled my account with Virgin Mobile on 1 July 2013, moving to prepaid as at 1 August 2013. I was told that I would be billed for two months after 1 August (i.e I would be paying for 3 months after the contract had ended - 1 August, 1 September, 1 October). I am still not exactly sure why one would pay for a service for 3 months after cancelling, but my main issue is that I was also debited on 1 November.

After calling the call centre on Saturday, the call centre person noted that the airtime was billed in arrears, which is not an issue (i.e happy to pay the 1 August bill), but not sure about the two months thereafter. She also requested that I call back on Monday to talk to the accounts department (which I declined, because it was my airtime being used to contact them on Saturday as it was, and I don't see why I should pay even more to cancel something that I had not used in THREE months).

I have as yet not heard anything back from Virgin Mobile.

Company: Virgin Mobile South Africa
Country: South Africa
City: Call Centre

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