8ta / Telkom Mobile
Incorrect Billing

I signed a data contract in March 2013. The contract stated that I pay an amount of R248 per month and that I can go over my budget by R10 only. At the end of April I received an account for R1516. I phoned to enquire on the 7th of May and a very helpful lady confirmed that there is a problem on my account but she has to escalate it to the "back office" she then said that she will sms my case number - which never happened. 72 working hours later I phoned and was told there is no case. I asked that they log the case again and was given a case # 5992259. 72 working hours later I phoned again and was told that there is nothing they can do even though they can see there is a problem. The case number doesn't matter! As soon as the debit order went through I cancelled it and got my money back. I then went to Menlyn branch the same day to explain the problem. A very friendly Jeff said he will sort it out. He phoned me a week ago and said I must pay R798.79 (the correct amount) into an ABSA account and that it has been sorted out. I checked my account and saw that the R1500 was deducted again. This needs to be sorted out soonest, otherwise I am cancelling the contract!

Company: 8ta / Telkom Mobile
Country: South Africa
City: Customer Services & Menl

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