Mtn
Samsung Galaxy s3 FAULTY

My new S3 started freezing, dropping calls and displaying error message from the second month. Took it in to MTN Gatemax and off it went for a warranty assessment. When I checked back with MTN eight days later was informed that there was nothing wrong with phone, software was faulty and an upgrade on software was done. I was struggling without a phone and had to take my phone back even though I was not happy with their decision. Picked up the phone on the 14/06/2013. The phone froze again on 15/06/2013. Only came back on after I removed, replaced battery. Froze again on 18/06/213. This time I took it in immediately to MTN Gatemax. Consultant checked and verified that phone was frozen. She had to remove battery and switch the phone on. The first assessment report stated nothing wrong with phone, so am I supposed to keep removing battery every time phone freezes. Is my phone going to spend more time with repairs than with me? I have always used a Samsung phone, but this is first phone I have experienced problems with. What is the 6 month warranty for? I am very upset and struggling without my phone for who knows how long again. Get it together Samsung & MTN and honour the warranty.

Company: Mtn
Country: South Africa
City: GATEMAX

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