Nashua Mobile
No Feedback from Customer Service

In mid May, I upgraded my contract. Prior to then, I had been on the Vodacom Talk 500 and had also enjoyed BIS. However, when I upgraded, I was told that the Talk 500 was no longer available and that a similar product was now offered, viz the Smart XL. I was shown the various handsets that allegedly came with the contract and elected to go with the Samsung S4.

I subsequently received a statement of account and discovered that, aside from the upgrade and simcard fees, I was billed a further R821.30 for migration of contract. What for? Moreover, the account was not pro-rated between the Talk 500 with BIS (used for the first half of the month) and the Smart XL (used for the latter half). Instead, I was billed the full Smart XL monthly premium, together with a hardware subsidy (for a phone that supposedly came with the contract). Moreover, I was billed for all data used whilst enjoying the BIS AND for all data used following the upgrade, despite the premium supposedly including a data bundle.

CS, though making certain concessions, keep telling me that they will look into the matter and get back to me. Two weeks have past and I have had no feedback.

Resolution, please!

Company: Nashua Mobile
Country: South Africa
City: Canal Walk

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