Vodacom
One size fits all attitude

Took my blackberry in for repair since its still under supplier warrantee. Consultant shot down warrantee because buttons of phone are off. According to him it nullify warrantee. My question is - the phone have no damages on the front or sides of the phone to indicate that phone fell a lot or anything. I went in for what is clearly a software issue. The buttons that's off can be for poor workmanship from blackberry side and which should also be covered. I am very annoyes that because the buttons are off the entire warrantee is void. I did not come in for hardware issues and feel that the software should be sorted irrespective. I don't feel that there was abuse on my part and that even the buttons that came off should be repaired. Who takes of buttons from a phone. It came off! And that tell a lot about the quality of BlackBerry. And this consultant just showed me that the consumer leaflet says if the buttons are off the warranty is void. Did not even see that the overall appareance does not show any abuse. And the consultant also added that there is scratches on the screen - he did not even see there is a protective cover on the screen. Says a lot about his assessment.

Company: Vodacom
Country: South Africa
City: Canal Walk

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