Cell C
Shocking service

I am paying for contract benefits that I am not receiving. I upgraded early on 14/05/2013 and was informed that my new contract benefits would start on 01/06/2013. In terms of my contract I am supposed to received 2gigs data per month with my tablet. I received 200 megabytes. After phoning the call centre and having to argue with the consultant she finally informed me that the wrong contract was loaded on my account and that she would have to launch a case and they would get back to me within 48 working hours so I will have an answer Monday or Tuesday. Wednesday I phoned the call centre again and another consultant informed me that I am still in my first 24 working hours and that I should have an answer by Saturday. Friday I get an sms saying my query has been resolved and my contract will start on 02/08/2013. I phoned the call centre again to ask why I am still paying full contract price when my old benefits have been cancelled and my new benefits are only starting in August. She then had to launch another case, again I was informed that I will have an answer by Tuesday. It is now Saturday and still no answer. The way Cell C treats their customers is Unacceptable.

Company: Cell C
Country: South Africa
City: Call centre

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