Vodacom
Vodacom deducted twice, now I have to sort it out

At the beginning of the month, vodacom failed to debit my account, for some reason they just did not do it (according to them its because the 1st fell on a weekend). After two weeks they send me a threatening email telling me I better pay or else. I phone them, and according to them they are very sorry, its an error on their side and they will deduct it on the 13th. This morning, I check my credit card, and the amount of R1480.21 has been deducted twice. How nice. I phone them, and after a long hold their response is, I have to go back to my bank and cancel the one transaction, so I now have to fill in forms to log a dispute because of their utter incompetence, and they dont have they common decency to reverse the amount. Luckily, the 2 of my 3 contracts with them are up for renewal, so bye bye vodacom

Company: Vodacom
Country: South Africa
City: Pretoria

  <     >