Vodacom
Poor account administration

My account was soft-locked at 24:00 last night (04 Feb.) due to a calculation from Vodacom Accounts Department FORECASTING that I will exceed my maximum allowance by the end of Feb'14. My debit order for Jan'14 went through on 31 Jan.

I only found out my account was suspended / blocked when I tried to phone my wife this morning. I had to take time of work to go to the closest Vodacom shop, to be informed that I must pay at least X amount at the bank. Then I had to find the bank, sit in a que, pay the amount, go back to the Vodacom shop so that the proof of payment can be faxed to Vodacom Accounts Department (3 hours and 70 km. later).

Vodacom is very quick to send promptional SMS's but they do not have the common decency to send me an SMS beforehand warning that the account will be locked or informing me that the account may be exceeding the limit. Their attitude says "We are Vodacom, s@#$% the customer, we can do what we want."

I will wait for my contracts to run their time and I will not be renewing with Vodacom.

Company: Vodacom
Country: South Africa
City: Accounts Department

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