Nashua Mobile
Bad attitude and bad service at call centre

I have a billing enquiry that I have been trying to sort out for the last SIX months. Each month my phone is soft-locked, and each month I have paid an extra fee, over and above my regular monthly contract fee, to get it working again. Each time I call the call centre, I am transferred, and often the phone is put down in my ear. When eventually speaking to a consultant, they are unhelpful often sarcastic, and their information is incomplete and incorrect. When I requested that my statements be emailed to me, the call centre operative did not inform me that there would be costs involved. Attached to the statements was an invoice of R70 for "itemised billing". Had I known it would cost that much, I would have left it. As of today, the matter is still unresolved.

Company: Nashua Mobile
Country: South Africa

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