Nashua Mobile
Call Centre agent not able to assist with problem

I contacted Nashua Mobile on Thursday, 16 Jan 2014 at 18:52. Firstly Nashua Mobile does not inform their clients that they will be billed for contacting their call centre either via the voice prompts or by the call centre agent. Secondly when I got through to the agent, he was not able to assist properly. My cell was locked due to non payment in Jan but was re activated on 11 Jan 2014 when payment was made but my mobile data had not been re connected. When I called the call centre agent he seemed to be clueless as to what to do and after 4 phone calls to your call centre and getting through to the same agent who could not assist me every time, he referred me to MTN's *173# number for assistance. I was referred back to the Nashua call centre whereby I selected option 2 instead of option 1 and got through to Drikus who was able to assist and re sent me the settings for my mobile data. I am extremely annoyed because I have been billed R73 for Nashua's mistake of not reinstating my mobile data and have now been soft locked again because I have now reached my limit due to these charges. I also don't understand how the mobile data can be locked as well when there is still data available

Company: Nashua Mobile
Country: South Africa
City: Customer Call Centre

  <     >