Mtn
MTN failure to investigate after 4 weeks!

I have lodged a complaint about MTN service 16 May 2013 when I complained about the fact that MTN started billing me although they could not successfully activate a sim swop from a pay-as-you-go to a contract. I received acknowledgement of the complaint from ERROL MAISTRY and wrote a letter to him where I explained again what had happened. I have emailed and faxed all the requirement documents to their lawyers MBD, who acts on behalf of MTN and still I have not had ANY feedback from either MTN or MBD with this regard.
MTN must have a billing department that puts Joburg billing department to shame. No feedback and communication after 4 weeks. Please advise how I contact the consumer council?

Company: Mtn
Country: South Africa
City: Rosebank Mall/Head Office

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