Neotel
Poor Service from Neotel - Again

I have requested that my Airtime limit on my account be set to R 300 per month. This would mean that once the limit of R 300 is reached, outgoing calls will be prohibited but still allow incoming call. This also means that on the first of every month, the New Credit Limit would begin for the new month. I was advised that this is correct by several of the Call Centre Agents. I was also advised that this process is automated and no further interaction would be needed from me

However each month I have to call into the Call Centre to have my line unsuspended after the first of each month. Each time I contact the Call Centre I get an agent who apologises profusely and ensures me that this would not happen again. But at the beginning of the following month I have to call in again.

Yesterday I called in again and I spoke to Nomathemba Thabethe who informed me that this process was never in place and could not be automated. Therefore I have to call in each time. I explained that I was promised that this could be done however Nomathemba was adamant that this cannot. She also promised me that the line would be unsuspended and her supervisor would contact me. This still has not happened.

Company: Neotel
Country: South Africa
City: Call Centre

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