Cell C
TRAIN AGENTS!!!

Last month I call to cellc call centre, to increase my call limit, music to my ears I get told that "you may only increase your limit once a month" {as if this is the first time I increase my limit, non of this was ever raised to my attention}, I took 8t lightly & let it go. Tonight I call in to increase my limit, I get told this cant be done because my line is less than 3months old, I tell them to increase it on my other line that is more than 3months, then the guy tells me that I need to pay 50% of my bill before that can be done. What really takes the rocket off the ground is that when I called in to put a VOLUNTARILY CALL LIMIT on all 3 of my lines, none of this was brought to my attention, and it makes no sense in any way once again because thisI a VOLUNTARILY CALL LIMIT and not the limit put up by cell c and I still cannot increase it. Your agents need proper training and they need to understand that customers do not know your call procedure it can only be read by them and not the whole world-so if they do not play the awarenes game then we in the dark and that just brings faith and trust of a customer down..

Company: Cell C
Country: South Africa
City: Johannesburg

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