Cell C
Incompetance

I went to promenade cell c to have my nokia lumia 820 factory reset. They firstly did not undertstand why I wanted to hard reset the phone.

After me explaining myself 3 times to 3 reps the young gentleman (tall, brown skinned guy with hair combed backwards)

He attempted to reset the phone. He was unsuccessful, I then advised him that if the device is unsuccesfull to hard reset then there is a manurefacturing fault.

HE THEN ARGUED WITH ME (RAISING HIS VOICE) TELLING ME THAT THE PHONE IS NOT ABLE TO HARD RESET UNLESS YOU PRE-SET THE SETTINGS ON YOUR HANDSET PRIOR TO THE HARD RESET.

He then advised me to take the phone to nokia in century city to have it reset. I told the rep that it does not make sense that the phone can't be hard reset. But I apologised for arguing with him and I took he's advise as he offered to show me a video to prove his case.

I just found out that the rep was wrong and gave me wrong info, the phone can be hard reset. I just did it. Its hold in volume up, insert charger, volume up, down, power, down. All I want is an apology from rep or manager for such bad service and inconvenience.

Company: Cell C
Country: South Africa
City: Promenade

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