Vodacom
Is Vodacom still the Company to support?

Good day, I was told to visit the Vodacom4U branch to do a SIM Swap after my cellphone got on Sunday.

Dudu the assistant told me I have to buy a normal SIM now and spend another R65 when my iPhone replacement arrives for a micro / nanno SIM. I went to your other branch in Eastgate I found out that this is entirely untrue and she should have sold me a Micro Sim with backing for another R20.

The same person told me to go and find a bank because the card machine is not working - another 30min lost.

When I tried inserting the SIM she was supposed to activate when I purchased this card was also neglected by her and I had to waist a further 15-20minutes on the phone to Vodacom to have my SIM activated.

This service is atrocious and I expect more from the world class cellular provider that I choose to spend my money on every single month.

Dudu should be disciplined and she should pay for the micro SIM she sold me!

Company: Vodacom
Country: South Africa
City: Eastgate Vodacom4U

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