Telkom
Accounts confusion

I applied for a Telkom line to be installed in March. Initially, I asked for a normal Telephone line, wanting the cheapest possible solution. During the weeks that followed, while I waited for the line to be installed, I called and asked Telkom to change my contract to a "Closer 1 - weekender", as it turned out that I would get free installation and reduced calls. It makes the most sense, really. I was assured this would be taken care of.

After a month went by and no bill arrived, and becoming concerned I called Telkom to get my account details and registered online so that I could view my account there. Lo and behold my bill was over R800!

I called Telkom accounts and they explained that a mistake had been made and that the installation fee of around R400 would be corrected in my favor. I paid the difference of R270 (the Closer contract subscription fee is only R167).

It's June now and the amount outstanding is now over R1000! I called and was told this is my fault! Disgusting!

Also, I am not being charged the correct fees for the Closer 1. My account was never amended.

Please note, that should I not be re-imbursed, I will be forced to go to the Ombudsman.

Company: Telkom
Country: South Africa
City: Durban

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