Virgin Mobile South Africa
VIRGIN MOBILE INCOMPETANCE

Virgin Mobile debits my account for upgrade fees when I specifically informed them that I am not willing to pay those fees. Both my lines were suspended when they migrated the their "system". On 3 May 2013, I requested that my contract be cancelled. The lady apparently captured everything. I now find out that the cancellation was never captured and that I must give another 30 days notice. Service at the call centers are pathetic. The staff think they are doing you a favour by helping you. I have spoken to Yvonne who was helpful to a point. Her supervisor never got back to me as I requested. Whenever I call, I wait for 10 minutes before speaking to an agent. Today I spoke to an arrogant lady called Tshepo Motloung. She is very unhelpful and not prepared to even give me her team leader's name. Only a Piknky with no surname. The team leaders are never available. It seems as if they are afraid to speak to customers. On two occasions agents from the upgrade department call me to check whether I still want to upgrade. After telling them that I cancelled the contract they confirmed that they could see it on the system, but they only tried to keep my business. I am disgusted by the service

Company: Virgin Mobile South Africa
Country: South Africa
City: Head Office

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