Virgin Mobile South Africa
No sim swap, no resolution, just "wait"

After my initial complaint on hello peter regarding a sim swap not being done, I was contacted by Tshego from Virgin Mobile. On the day he phoned I wasn't available to answer the call and didn't get another call ever. We then went to email correspondence, where I received two mails, the last requesting me to provide information for the sim swap which had already been provided to the Menlyn branch on the 6th of April. The last mail said I can only be assisted once the system is up and running. I never received a response to the question when this is expected to be, so I'm once again left in the dark, waiting for who-knows-what error to be fixed. Almost two months now, a sim swap can't be done, first payment has been debited from my account, and I still can't use the phone as intended. Can the sim swap system truly have been offline for the past month?? If yes, I want to end my contract, be refunded the amount that was debited from my account, and go to a service provider who's systems are working. If not, I want the problem fixed immediately.

Company: Virgin Mobile South Africa
Country: South Africa
City: Pretoria

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