Virgin Mobile South Africa
Not able to do sim swap and billing for it

After my previous contract under my father's name ended, I took a new contract out in my own name on the 10th of April. Getting the contract and phone was all thanks to the help from Robin Radebe from Menlyn, who's been the only great thing about my experience so far. So I was told, as my old number on my father's contract would betransferred to pprepaid system on the 1st of may, that's when I could get a sim swap to get my old number on new phone. First of May came, and since then, through many conversations with Robin and a complaint to the customer service on virgins website which wasn't responded to, I'm still awaiting a sim swap I was told would be very simple. Now I've received my first bill, for a period where I couldn't use my phone as intended as it doesn't have my number. Now my feeling after more than a month, is that I'm being charged for a service that hasn't been delivered. Either virgin's system has been down for more then a month, or someone in the process hasn't been telling the truth on why the swap isn't happening, and I'm expected to pay for it. Either way, this isn't a company I can support, therefore if not fixed immediately, I'm ending the contract.

Company: Virgin Mobile South Africa
Country: South Africa
City: Pretoria

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