Mtn
CUSTOMER FOLLOWS UP & LACK OF MANAGEMENT AVAILABLE

HAVE 5 CELLPHONE CONTRACTS WITH MTN. SPEND AROUND R4000 PER MONTH. BEEN A CUSTOMER WITH MTN FROM THE START OF CELLPHONES. APPLIED FOR IPAD & IPAD MINI BUNDLE ON TUESDAY 21 MAY - THIS WOULD INCREASE MY SPEND BY R778. PROVIDED ALL RELEVANT DOCUMENTS AND AS OF TODAY NOT HEARD. I CONSTANTLY CALL TO FIND OUT WHAT IS HAPPENING VIA THE ABOVE CONTACT WHO EITHER RESPONDS OR DOES NOT. SPOKE TO CALL CENTRE ON 26 MAY WHO SAID THEY WOULD SEND A MESSAGE EXCALLATING ISSUE. TODAY 27 MAY - SENT MESSAGE TO THE CONTACT PERSON AND NO RESPONSE, CALLED TWICE NO RESPONSE, REQUESTING MANAGEMENT CONTACT DETAILS NO RESPONSE. CALLED THE CALL CENTRE AND ON 3RD ATTEMPT WAS TOLD THAT STAFF AT MORNINGSIDE DO NOT TAKE CALLS. SENT MESSAGE TO CONTACT PERSON SAYING NO RESPONSE AND UNACCEPTABLE. HE CALLED TO SAY THAT MANAGEMENT DO NOT TAKE CALLS. I MENTIONED I WOULD COME IN - BUT FORGET IT I WILL RATHER GO TO ANOTHER PROVIDER

Company: Mtn
Country: South Africa
City: Morningside, Summit Road

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