Telkom
Terrible ADSL service and backup

On 3 April 2013 my internet service went down - this was also around the time the SEACOM cable went down and I attributed it to that. However the issue was clearly line related as the router completely lost the connection to the exchange and had to re-sync. If the line was not dropped it would just suddenly stop sending/receiving data after a few minutes after being connected. This is unacceptable as I primarily bought ADSL for online gaming.

After about 3 calls to the call centre I was finally able to convince them that resetting the port will not help, and issue #1 was logged on 13 april (97ctk130413). I was only called twice during that time - while at work - and asked if anybody was home so the line could be tested. When I asked that they come over the weekend I was simply ignored. I got an SMS on 4 May stating the problem was fixed.

It was not, after more calls, issue #2 was finally logged on 12 may (753ctk090513). Again, nobody has come out to test my line.

At one stage I even got an escalation number - 513653 - which apparently means nothing as well.

I called to ask the call centre to send somebody on 29/30 April as I was home then, again I was ignored.

Company: Telkom
Country: South Africa
City: Garsfontein

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