Telkom
Two promises broken and unacceptable service fee

My debit order (011 6652516) for May was not redeemed because of insufficient funds. I accept that responsibility. It was honored in April together with April`s account. A service charge of no less than 160.67 was charged and the consultant told me that it was because of the unredeemed debit order. I have been a client with Telkom for ages and have no memory of a debit order ever been denied. If a reasonabel fee was charged I would have understood but 160.67 on an amount of less than R600. I enquired and was promised a response... ref 45404186. I phoned again and once again was promised a response REF 26910706. I spoke to Refilwe and Tibi respectively. I would (as a hopefulle valued customer) like to know how 160.67 is calculated. It is a simple question and I would like a simple answer please. 0836019094 cell [Email Removed]

Company: Telkom
Country: South Africa
City: Krugersdorp

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